AI Knowledge Platform
A custom AI knowledge base, trained on your company information.
What it is
The AI Knowledge Platform is a custom AI knowledge base built and trained on your company's own information. It is not an off-the-shelf chatbot or a generic AI search.
We train it on your documents, policies, product information and technical drawings. Staff ask questions in plain language, in Microsoft Teams or a web browser, and get answers drawn from your content.
Every answer carries a confidence rating. When the platform cannot find an answer, it says so.
What it is
The AI Knowledge Platform is a custom AI knowledge base built and trained on your company's own information. It is not an off-the-shelf chatbot or a generic AI search.
We train it on your documents, policies, product information and technical drawings. Staff ask questions in plain language, in Microsoft Teams or a web browser, and get answers drawn from your content.
Every answer carries a confidence rating. When the platform cannot find an answer, it says so.
Built for support teams and the people they help
- Customer support teams find answers from one trusted source
- New starters get up to speed from the same trusted source
- Everyone gets the same answer, from your latest documents
- Generative AI for the whole organisation, with no Claude, ChatGPT or Copilot licence per person
Features
Trained on your content
Built from your documents, not the open internet. Answers come from what your business knows.
Fail-safe answers
Each answer is rated for confidence. If the answer is not in your content, the platform says so instead of guessing.
Reads any file type
Extracts answers from all popular file types, including PDF brochures and technical drawings.
Upload or connect SharePoint
Upload documents directly, or connect to multiple SharePoint sites and folders.
Teams and web access
Staff ask questions where they already work, in Microsoft Teams or a web browser.
Reviewed learning
Users rate and correct answers. Corrections go through a human review before they join the knowledge base as reference answers.
Usage and adoption insights
See conversations, messages and users over time, plus popular and unanswered questions that show where your content has gaps.
User and role management
Your administrators can add, update and remove users and assign roles.
Optional website widget
Extend the knowledge base to your customers with a widget on your own website.
Some features vary by tier. Our team will confirm what is included in each.
How it works
01
We train it on your content
You share your documents or connect SharePoint. We build and train your knowledge base and set up your users and roles.
02
Your team asks questions
Staff use Microsoft Teams or the web interface and get answers with a confidence rating.
03
You review and improve
Users rate and correct answers, your reviewers approve changes, and usage reports show where to improve your content.
Custom, not off the shelf
Generic AI tools answer from everything they have seen.
Your knowledge base answers from what you have told it, and tells you when it does not know.
That means answers that match your products, your policies and your way of working, and a clear process to keep them accurate over time.
One monthly price for the whole organisation
Four tiers to fit your organisation
Tiers are sized by the number of users and the monthly usage your organisation needs.
Lite
For small teams getting started.
Starter
For growing teams.
Standard
For whole departments.
Professional
For whole organisations.
Talk to us and we will recommend the tier that fits.
See it working on your content
Book a demo and we will show you the AI Knowledge Platform answering questions from information like yours.
